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Business, Events 55

Comcast Xfinity Offering Various Relief to Customers

By Rick Limpert @RickRoswell · On March 14, 2020

Comcast is taking steps to implement the following new policies for the next 60 days:

Due to coronavirus.

Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.

Pausing Our Data Plan: With so many people working and educating from home, we want our customers to access the internet without thinking about data plans. While the vast majority of our customers do not come close to using 1TB of data in a month, we are pausing our data plans for 60 days giving all customers Unlimited data for no additional charge.

No Disconnects or Late Fees: We will not disconnect a customer’s internet service or assess late fees if they contact us and let us know that they can’t pay their bills during this period. Our care teams will be available to offer flexible payment options and can help find other solutions.

Internet Essentials Free to New Customers: As announced yesterday, it’s even easier for low-income families who live in a Comcast service area to sign-up for Internet Essentials, the nation’s largest and most comprehensive broadband adoption program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.

Stay healthy and be safe!

ComcastcoronavirusXfinity
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Rick Limpert

Rick Limpert is an Atlanta-based freelance writer that covers events, sports and technology on a regional and national basis. He writes a daily tech column for Examiner.com, weekly pieces for CBS Atlanta and monthly for the Atlanta Journal-Constitution. He has contributed to Yahoo News and Sports, Sports Illustrated, NBA.com and others. He co-authored the best selling tennis book, "The Invaluable Experience" with pro tennis player, Danielle Lao. Rick's "Wireless Wednesday" tech segment on SportsRadio 92.9 The Game is something Rick looks forward to each week. Follow Rick on Twitter @RickRoswell.

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